> For the complete documentation index, see [llms.txt](https://charlie-solutions.gitbook.io/guide-charlie-solutions/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://charlie-solutions.gitbook.io/guide-charlie-solutions/en/alert-management.md).

# Alert management

Discover how to efficiently configure your alerts.

## What is an alert?

**Alerts** are essential for ensuring optimal tracking of equipment, sites and teams in Charlie Gestion.

They let you be **notified in real time** of important events such as:

* Zone exits (**Geofencing**)
* Prolonged **inactivity** of equipment
* **Required controls** (maintenance, conformity)
* **Lost** materials
* **Immobile** equipment

All alerts are centralized in the **"Alert management"** tab, accessible from the platform's side menu:

<div data-with-frame="true"><figure><img src="https://610225865-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZXGOc01SlXkWj62sepZX%2Fuploads%2FYhyMijZnECKl9WYAY27d%2FCapture%20d%E2%80%99e%CC%81cran%202026-09-13%20a%CC%80%2020.27.43.png?alt=media&amp;token=1d8d2101-6a40-4e19-ab73-b3fabae04f6e" alt=""><figcaption></figcaption></figure></div>

## Who is alerted?

You can alert the people of your choice as well as those assigned to the selected element (material, site, team).

{% hint style="danger" %}
It is essential that the person to be notified <mark style="color:red;">**has a user account on the Charlie platform.**</mark>
{% endhint %}

## When is the alert sent?

The alert's creator can **set the date on which** they want to receive the alert before the deadline:

* 1 week before the deadline.
* 1 month before the deadline.
* Automatic repetition according to defined cycles.

{% hint style="info" %}
The creator can **customize the number of days** before the deadline to be alerted.
{% endhint %}

## How is an alert received?

The alert is sent to the specified people in **different ways:**

* **Email:** an email is sent every morning at **6:00 AM**.
* **Platform notification:** a notification appears on the Charlie Gestion platform.
* **Mobile app notification:** a notification is sent to the Charlie Gestion mobile application.

## Alert types

There are several types of alerts:

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><mark style="color:red;"><strong>Control Alert</strong></mark></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Quarantine Alert</strong></mark></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Geofencing Alert</strong></mark></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Immobile Alert</strong></mark></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Lost Alert</strong></mark></td><td></td></tr></tbody></table>